FAQ & TOS
WHEN YOU PLACE AN ORDER, YOU AGREE TO ADHERE TO THE ANSWERS AND STATEMENTS WRITTEN HERE. The FAQ and TOS are non-negotiable. Please Contact Me if you have any questions.
LAST UPDATED DECEMBER 20, 2024
Free Shipping on USA orders
If you place an order that is $125 or higher (after discounts), you'll receive free shipping to USA addresses!
What do the Standard DWS wood colors look like?
What do the Fancy DWS wood colors look like?
Care Instructions & Disclaimer
Do not place any item from this store in direct sunlight. Do not subject to moist atmospheres or extreme temperatures. To clean items with acrylic sheet, dust with a microfiber cloth or gently clean with a slightly damp cloth. To clean felt, spot clean with a damp cloth and a gently scrub with a toothbrush if dirtiness is stubborn. Use a lint roller or pulled up regular tape to remove things like dust bunnies, fur, or hair.
All wood items are made using a laser machine. Cutting wood with a laser can sometimes leave small amounts of soot behind. You may experience some soot when handling your items.
Do you charge immediately for orders, even pre-orders?
Yes.
Where are you located?
I am based in North Carolina, USA.
Do you ship to [insert country]?
Most likely I do! However, buyers will be responsible for any customs and import taxes, as this item will be marked as "goods" or "merchandise" per the law.
GERMANY & FRANCE: I do not ship to Germany or France at this time. There are some new laws that involves telling some company the boxes I send per year and potentially having to pay more fees.
EU & NORTHERN IRELAND: I do not ship to the European Union countries or Northern Ireland. This is due to new laws requiring yearly payments to place my products in the EU/NI markets.
How long before my order ships out?
Each item will say in the description about how many business days it will take for that item to ship out. Some items take only a couple business days, others take up to 15 business days. If you place an order for items that have different ship out times, your order will take up to the longest amount of business days to ship so that all items can ship together. For Example: pins take up to 3 business days and book display cases take up to 15 business days, so your order would take up to 15 business days to be completed.
How long will my order be in transit after shipped?
Despite the world mostly recovering from COVID-19, shipping times have changed a lot, especially internationally. Every order will have tracking through the shipping option you chose, as well as insurance! Some orders may take only a few days in transit, others may take a month or longer. It all depends. Please contact with your shipping provider if you have questions, need to schedule a delivery time or pickup, or anything else. Once I have shipped an item, it is quite literally out of my hands.
Help! My order wasn't delivered or is being returned!
Most likely import fees haven't been paid and that means your order is coming back to me. The customer is responsible for paying import fees, customs, duties, taxes, or any other fees per the law. If an order is returned to me for ANY reason (lack of payment for import/customs fees, bad address, etc.), it is the responsibility of the customer to pay for the extra shipping charges.
What if I need to cancel/make changes to my order? Or update my shipping address?
You will have 5 business days after you place your order to cancel your order if it hasn't already shipped. Please Contact Me if you need to cancel and include your order number found in your confirmation email.
If you need to change an item in your order, and it hasn't already been made, please Contact Me. I will make changes to your order, and you'll receive an email with these changes as well as an invoice to pay if your changes have higher costs than you originally paid.
If you need to update your shipping address, please Contact Me as soon as possible so that it can be appropriately updated. Addresses cannot be changed once your package has been shipped out.
