FAQ & TOS
WHEN YOU PLACE AN ORDER, YOU AGREE TO ADHERE TO THE ANSWERS AND STATEMENTS WRITTEN HERE. The FAQ and TOS are not changeable. Please email me at firstname.lastname@example.org if you have any questions.
How long will it take for my display to be made?
I am currently working on Shopify orders #1294-#1385.
Do you charge immediately for orders?
Since I need to order the materials to make your display, yes, you are charged immediately.
Will you be shipping to USA first, or any country?
I will be shipping out in a First Come First Served basis. If order #104 is USA and order #105 is Australia, they will ship out the same day!
Do you ship to [insert country]?
Most likely I do! However, buyers will be responsible for any customs and import taxes, as this item will be marked as "goods" or "merchandise" per the law.
AS OF JULY 1, 2021, I will no longer be taking orders from the EU. Once I figure out this tariff thing I'll look into shipping to EU countries again.
What inspired this design? What are the creatures?
The amazing artist Isaac Stewart drew Double Eye of The Almighty art found inside the hardcover and leather-bound editions of The Way of Kings. Those creatures in the backgrounds are Larkins, mysterious little beings that feed on stormlight and are nearly extinct in the world of Roshar.
Will you be selling the Wit Box separately?
Unfortunately, I will not be selling the Wit Box as a separate item. However, I will be designing and placing for a sale a more generic single-coin display, similar to my Dragons of Fate design. Keep an eye out for information on that at a later time!
What wood is the display made from?
All displays are made from cherry, walnut, maple, mahogany and baltic birch. They also have a removable acrylic sheet that keeps the coins in place. This is easily removed to access your coins and to clean. Please clean the acrylic with a damp microfiber cloth! Do not use cleaning solvents. If you need to just dust, use a microfiber cloth.
How long will it take for my order to be shipped?
Due to COVID-19, shipping times have changed a lot, especially internationally. Every order will have tracking through your the shipping option you chose, as well as insurance! Some orders may take only a few days to ship, others may take a month. It all depends. Please be in contact with your shipping provider if you have questions, need to schedule a delivery time or pickup, or anything else. Once I have shipped an item, it is quite literally out of my hands.
Does the display come with the acrylic placeholder coins?
No, the acrylic placeholder coins will not be included in orders. However, the Order insignias will be engraved into each coin slot backing! This will help people know which coins go where.
Help! My display wasn't delivered or is being returned!
Most likely import fees haven't been paid and that means your display is coming back to me. The customer is responsible for paying import fees per the law. If a display is returned to me for ANY reason (lack of payment for import/customs fees, bad address, etc.), it is the responsibility of the customer to pay for the extra shipping charges.
What is your policy if there are fit issues with the display and the coins?
I have tested the design multiple times with generic challenge coins of the same size. I have been told by Brandon that the coins fit when he tested the display I sent him and he used the official coins. There shouldn't be any issues at all. If there are any issues in terms of fit, replacements can be arranged if the original is sent back in good condition, shipping to me paid by the customer and shipping to the customer paid by myself. Replacements are dealt with on a case-by-case basis.
What if I need to cancel my order? Or update my shipping address?
You will have 5 business days after your order to cancel. Please Contact Me if you need to cancel and include your order number found in your confirmation email.
If you need to update your shipping address, please Contact Me as soon as possible so that it can be appropriately updated. Addresses cannot be changed once shipped out.
Is this officially licensed? Are you allowed to sell this?
Yes, these displays are officially licensed by Dragonsteel Entertainment LLC.