FAQ & TOS

WHEN YOU PLACE AN ORDER, YOU AGREE TO ADHERE TO THE ANSWERS AND STATEMENTS WRITTEN HERE. The FAQ and TOS are not changeable. Please email me at dragonwoodshop@gmail.com if you have any questions.

CARE INSTRUCTIONS & DISCLAIMERS

Do not place in direct sunlight. Do not subject to moist atmospheres or extreme temperatures. To clean the acrylic sheet, dust with a microfiber cloth or gently clean with water.

This item is made using a laser machine. Cutting wood with a laser can sometimes leave small amounts of soot behind. You may experience some soot when handling the item.

How long will it take for my display to be made?

I am currently working on Shopify orders #1626 through #1725.

Do you charge immediately for orders?

Since I need to order the materials to make your display, yes, you are charged immediately.

Do you ship to [insert country]?

Most likely I do! However, buyers will be responsible for any customs and import taxes, as this item will be marked as "goods" or "merchandise" per the law.

What inspired this design? What are the creatures?

The amazing artist Isaac Stewart drew the Double Eye of The Almighty art found inside the hardcover and leather-bound editions of The Way of Kings. Those creatures in the backgrounds are Larkins, mysterious little beings that feed on stormlight and are nearly extinct in the world of Roshar.

Will you be selling the Wit Box separately?

Unfortunately, I will not be selling the Wit Box as a separate item. However, I enjoy making custom coin displays! Please send me a message if you are in need of a custom display for any challenge coin you have.

What wood is the display made from?

All displays are made from cherry, walnut, maple, mahogany and baltic birch. They also have a removable acrylic sheet that keeps the coins in place. This is easily removed to access your coins and to clean them. Please clean the acrylic with a damp microfiber cloth! Do not use cleaning solvents. If you need to just dust, use a microfiber cloth.

How long will my order be in transit after shipped?

Due to COVID-19, shipping times have changed a lot, especially internationally. Every order will have tracking through your the shipping option you chose, as well as insurance! Some orders may take only a few days to ship, others may take a month. It all depends. Please be in contact with your shipping provider if you have questions, need to schedule a delivery time or pickup, or anything else. Once I have shipped an item, it is quite literally out of my hands.

 

Help! My display wasn't delivered or is being returned!

Most likely import fees haven't been paid and that means your display is coming back to me. The customer is responsible for paying import fees per the law. If a display is returned to me for ANY reason (lack of payment for import/customs fees, bad address, etc.), it is the responsibility of the customer to pay for the extra shipping charges.

What is your policy if there are fit issues with the display and the coins?

I have tested the design multiple times with generic challenge coins of the same size. I have been told by Brandon that the coins fit when he tested the display I sent him and he used the official coins. There shouldn't be any issues at all. If there are any issues in terms of fit, replacements can be arranged if the original is sent back in good condition, with shipping to me paid by the customer. Replacements are dealt with on a case-by-case basis.

What if I need to cancel my order? Or update my shipping address?

You will have 5 business days after you place your order to cancel your order if it hasn't already shipped. Please Contact Me if you need to cancel and include your order number found in your confirmation email.

If you need to update your shipping address, please Contact Me as soon as possible so that it can be appropriately updated. Addresses cannot be changed once shipped out.

Is this officially licensed? Are you allowed to sell this?

Yes, these displays are officially licensed by Dragonsteel Entertainment LLC.