Refund policy

You can always contact us for any questions about return eligibility at dragonwoodshop@gmail.com.

Dragon Woodshop does not accepts returns or refunds on products that were made to order. Buyer's remorse, lack of need for the item, or anything related to these problems are not considered basis for a return.

If you received the wrong item, you have 5 days to let us know after reception of the package to let us know. We will send the correct item within 15 business days.

Please inspect your order within 5 days of reception and contact us immediately if the item is defective or damaged. We will place an insurance claim with the shipping provider. If it is approved, we will remake and reship your product at no cost. This will ship out within 15 business days of insurance approval.

INTERNATIONAL REPLACEMENTS/EXCHANGES: Due to the high costs of shipping, exchanges and replacements are not possible for international orders.

We cannot accept returns on sale items or gift cards.

Refunds are accepted within 5 days of the order being placed, as long as the order has not been made or shipped out.